HELPFUL HINTS
As our guest, we want to insure you are totally comfortable and all your needs are met in a friendly and professional way. Please respect the tranquility of our Spa by not bringing your cell phone, PDA, and other electronic devices. We are, however, “iPod Friendly” and invite you to bring yours to your treatment room if you want to listen to your own music.
Age
The Umstead Spa is an adult enclave; therefore, we kindly ask that you be 18 years of age or older to enjoy our service and facilities. However, children under the age of 18, when accompanied by an adult, may receive a manicure or pedicure
Arrival
We ask that you arrive at least 30 minutes prior to your scheduled appointment so you can get ready to “be in the moment.” Allow enough time to familiarize yourself with all the facilities we offer; change into your robe and slippers; warm your muscles, open your pores and relax in the steam, sauna and/or whirlpool; cool down with a shower and rest quietly in one of the lounges in order to receive the full benefits of your treatment. For nail care appointments, please arrive 10 minutes prior to the scheduled time.
As a courtesy to our guests, all appointments end on time regardless of the start time.
Cancellations / “No Shows ”
If you need to cancel or re-schedule an appointment, please provide us with at least 24 hours notice in order to avoid being charged in full for your scheduled appointment. “No shows” will receive full charge to your room
or credit card for the reserved services. We request 48 hours notice for cancellation of any Spa package or appointments for parties of 3 or more.
Facility Usage & Fees
The use of the Spa facilities is complimentary to hotel guests. Non-hotel guests may enjoy all the Spa facilities at no fee when taking a Spa or Nail Care Studio service valued at $95.00 or more. This includes usage of the locker room, steam, sauna, whirlpool, lounges and meditation courtyard.
Fitness
Our Fitness Studio is open 24 hours a day…every day…and contains a complete range of Cybex cardiovascular (each with its own flat screen TV/CD/DVD entertainment system) and individual strength training equipment, as well as a stretching area. Personal trainers are available by appointment. This area is open to Hotel Guests and Spa Elite Members only.
Pool
The Umstead Hotel & Spa swimming pool, located lakeside and heated for year round use, is exclusively for hotel guests and Spa Elite Members.
For Your Comfort
This is your spa experience, and we encourage you to communicate with your service provider regarding room temperature, pressure and technique to ensure your overall comfort. We also invite you to discuss any of your preferences or special needs with our spa staff. This will help us select the service provider who will best meet your needs and make your spa experience exceptional. We highly discourage shaving immediately prior to treatments.
For Your Safety
Please be sure to inform your service provider if you are pregnant, have high blood pressure, heart ailments or any condition that may prohibit your taking heat, massage or skin care therapies. We highly discourage excessive alcohol consumption prior to, during or immediately following Spa treatments. Please avoid immediate sun exposure following skin care therapy.
Gift Cards
Gift cards may be purchased for any treatment, package or dollar amount. Cards must be presented at the time of the service to be redeemed. The Spa is not responsible for lost or stolen cards.
Service Charge
For your convenience, a 20% service charge will be added to all services and packages. If you feel you have received exceptional service, please let us know. Additional gratuities may be left at your discretion in appreciation of exceptional service.
Group Specials
Inquire about our Meeting Enhancers, Welcome/Thank-You Gifts and Spa Services for Groups designed especially for your meeting or conference.
Personal Possessions
Please leave jewelry and valuables in your room safe or in a hotel safety deposit box. If you forget to do so, you may secure your valuables in the Spa safety deposit boxes. Please inquire at the Spa Reception Desk.
Prices
All prices are subject to change, but we will always inform you of any changes when you make your reservation.
Privacy
You will be given a robe and slippers to wear in the spa and a private locker for your possessions. Our licensed therapists and estheticians are trained in procedures to assure you are properly covered during the treatment and your privacy will always be respected. If you feel more comfortable, you may wear your undergarments or request disposable ones.
Reservations
Advance reservations for services are highly recommended. Before your arrival, you may call 919-447-4170 or, if you are already a guest in the hotel, please press the Spa Button on your room phone. We welcome “spur of the moment” requests and will do our best to accommodate you based on availability.
Return Policy
If you are not satisfied with a product you have purchased at the Spa, it must be returned within 7 days of the purchase, with proof of purchase, in order to receive a credit or to exchange it for a more suitable product. Returns without a receipt will receive store credit only.
Smoking
We kindly ask that you refrain from smoking while in the Spa.
Spa Elite Program
Ask us about our Spa Membership program.
HOURS OF OPERATION
The Spa is open 7 days a week.
Spa hours 8:00 am – 8:00 pm
Fitness 24 hours
The Umstead Spa
100 Woodland Pond
Cary, NC 27513
Phone: 919-447-4170
spa@theumstead.com
http://theumstead.com
